Exchange & Returns Policy
Exchange Policy
Our exchange policy is valid for 7 days from the date you receive your purchase. Unfortunately, we cannot process exchanges beyond this period.
Eligibility for Exchange
Exchanges are only available for shoes purchased from our online store.
Items must be unused, in their original condition, and in the original packaging.
An original invoice or proof of purchase is required.
Gift cards are non-returnable.
Umzee Shoetique reserves the right to determine if a returned product is in sellable condition.
How to Exchange
Email your order number and exchange request to info@umzeeshoetique.co.za.
Courier the item to:
26 Earlston Street, Kosmosdal, Centurion, GP, 0157, South Africa.Please note:
Return shipping costs and reshipping fees are the customer’s responsibility.
Use a traceable courier service, as returned parcels remain the customer’s responsibility until received by Umzee Shoetique.
If the exchange is due to an error on our part, we will cover all associated costs.
Non-Exchangeable Items
Sale items cannot be exchanged.
Refunds are not offered under any circumstances.
Defective or Damaged Items
If you received a defective or damaged product:
We will gladly exchange it for the same item.
Contact us via hello@umzee.co.za with your order number and photos of the defect.
Shipping & Warranty
Items under warranty may require assessment or repair before an exchange is approved.
Shipping times for exchanged items may vary depending on your location.
By purchasing from Umzee Shoetique, you agree to the above terms and conditions.
Exchange & Returns Policy
Exchange Policy
Our exchange policy is valid for 7 days from the date you receive your purchase. Unfortunately, we cannot process exchanges beyond this period.
Eligibility for Exchange
Exchanges are only available for shoes purchased from our online store.
Items must be unused, in their original condition, and in the original packaging.
An original invoice or proof of purchase is required.
Gift cards are non-returnable.
Umzee Shoetique reserves the right to determine if a returned product is in sellable condition.
How to Exchange
Email your order number and exchange request to info@umzeeshoetique.co.za.
Courier the item to:
26 Earlston Street, Kosmosdal, Centurion, GP, 0157, South Africa.Please note:
Return shipping costs and reshipping fees are the customer’s responsibility.
Use a traceable courier service, as returned parcels remain the customer’s responsibility until received by Umzee Shoetique.
If the exchange is due to an error on our part, we will cover all associated costs.
Non-Exchangeable Items
Sale items cannot be exchanged.
Refunds are not offered under any circumstances.
Defective or Damaged Items
If you received a defective or damaged product:
We will gladly exchange it for the same item.
Contact us via hello@umzee.co.za with your order number and photos of the defect.
Shipping & Warranty
Items under warranty may require assessment or repair before an exchange is approved.
Shipping times for exchanged items may vary depending on your location.
By purchasing from Umzee Shoetique, you agree to the above terms and conditions.
